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B-202	Customer Service Training and Development Subscription	PDF Brochure
	Customer Service organizations that create positive customer relationships will win in this new century.  The internet has impacted every aspect of business--both domestically and globally.  Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge--and power, including new and efficient ways to train Customer Service Representatives.  The potential for your Customer Service people to make a real difference in every business is rising.  The individual representative holds extraordinary influence over the customer's relationship with a company. Understanding your customer, learning how to put the customer first and leveraging the potential that lies in every person on your team that touches a customer is the winning formula for the new century. Includes one-year access to the following courses: Handling Customer Complaints    Establishing Credibility and Trust for Customer Service    Customer Focused Interviews    Questions are the Answer for Customer Service    Gaining Commitments to Action/Closing    Win-Win Negotiations    Understanding Behavioral Styles for Customer Service
S-121	Understanding of Behavioral Styles for Customer Service	PDF Brochure
	Customer Service relationships often depend on "getting off on the right foot."  Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process.  Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns and develop adaptive skills that increase your ability to communicate successfully with others.
S-125	Reinforcing Your Understanding of Behavioral Styles for Customer Service	PDF Brochure
	This review course is designed to help you reinforce what you learned in the Understanding of Behavioral Styles for Customer Service Course:  how to recognize different behavior patterns and develop adaptive skills that increase your ability to communicate successfully with others.
C-100	Handling Customer Complaints	PDF Brochure
	This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
C-101	Establishing Credibility and Trust for Customer Service	PDF Brochure
	Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust.  Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships.  This course will discuss what you can do to intentionally build trust and confidence with your customers.
C-104	Customer Focused Sales Interviews	PDF Brochure
	In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively and discover a prospect's  important business needs, goals, priorities and personal win.
C-105	Questions are the Answer for Customer Service	PDF Brochure
	This course will provide you with examples of good questions that you can use immediately to get the information you need.  You will learn the difference between open-ended and closed-ended questions and when to use them.  We'll discuss seven different types of questions and how you can use each one.
C-112	Win-Win Negotiations	PDF Brochure
	In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty.  We practice an effective negotiation process that will help you and your customer get to a win.